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One New York-based woman is calling out a Nissan dealership after she was charged for repairs to her vehicle that she says she did not authorize.\u00a0<\/p>\n
On Oct. 22, Vanessa Paulino (@_vanessa2027) posted a TikTok<\/a> expressing her outrage after she said she brought her car to Nissan to change the rear brake pads, and they changed the rotors without her authorization.\u00a0<\/p>\n \u201cI am livid at this point,\u201d said Paulino. \u201cHow did they take it upon themselves to perform another service without consulting with me first?\u201d<\/p>\n \u201cSo is this what they do with their customers?\u201d she asked. \u201cThey go ahead and take it upon themselves to perform extra services and then hit you with the bill without even consulting with you? Because that would be called a scam.\u201d<\/p>\n She goes on to explain that her frustrations were dismissed when she brought her problems to an employee. She claims that the sales associate stated the brakes required maintenance, which is why they were repaired without her consultation. \u201cWell, that does not make it OK,\u201d said Paulino.<\/p>\n \u201cIt is shameful how your service department is scamming your customers!\u201d she wrote in the caption.<\/p>\n Viewers overwhelmingly expressed agreement with Paulino that she shouldn\u2019t be charged for these repairs.<\/p>\n \u201cThat\u2019s weird girl!\u201d said one commenter. \u201cTalk to the manager and demand half price!\u201d<\/p>\n \u201cYou definitely have to approve first,\u201d wrote another user.\u00a0<\/p>\n Paulino\u2019s circumstance is not unprecedented, as this exact issue is addressed federally and in Paulino\u2019s home state of New York. While there are nuances state to state, it is generally required that a customer\u2019s approval is granted before repairs are made to a vehicle.<\/p>\n The New York State Department of Motor Vehicles<\/a>, which regulates auto-repair facilities in the state, clearly states that \u201ca shop may not perform any services unless you give your permission.\u201d<\/p>\n The law further states that customers have the right to dispute or refuse payment for unauthorized services. It states that dealers and franchise service centers are bound by the same rules as independent mechanics.<\/p>\n While specific laws and consequences may vary from state to state, the issue is also addressed on a national level through the Federal Trade Commission<\/a>, which strongly encourages authorization to be given before repairs are made.<\/p>\n What consumers can do to resolve an unauthorized charge varies widely from state to state. In New York, officials recommend consumers first speak with the service manager before escalating the issue to the dealership\u2019s corporate office.<\/p>\n If that doesn\u2019t work, the consumer can file a formal complaint with the New York State DMV\u2019s vehicle safety division. If the state finds the consumer suffered \u201cfinancial loss,\u201d it may force the shop to pay restitution. <\/p>\n Based on those guidelines, it seems like Paulino can challenge the charge. Of course, she would have to provide documents that help solidify her claim that she did not authorize the repairs.<\/p>\n All Hip Hop reached out for a statement from Paulino via TikTok direct messages and Nissan via email.\u00a0<\/p>\n \t\t\t<\/p><\/div>\nDid Nissan Charge This Woman for Repairs She Didn\u2019t Approve?<\/strong><\/h2>\n
Viewers Are Outraged About Unauthorized Repairs<\/h2>\n
This Isn\u2019t An Unprecedented Situation<\/h2>\n
What Can Customers Do About Unauthorized Car Repairs?<\/strong><\/h2>\n
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Related<\/em><\/h3>\n<\/p>\n