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The owner of an Austin restaurant addresses a complaint video posted by an unhappy customer on Facebook. Not only are his complaints invalid, she said, but she has the receipts to prove it.<\/p>\n
TikTok<\/a> creator Gabriela Bucio (@gabriela.atx) is a restaurateur based in Austin, Texas. In a video posted on Nov. 17, she addressed an incident at her restaurant Gabriela\u2019s South.\u00a0<\/p>\n First, Bucio said that the customer, who she refers to as \u201cMr. Roger,\u201d and his party arrived at the restaurant an hour past their 7:15 p.m. reservation. Still, the staff recognized that this was a party of regulars and they accommodated them anyway.<\/p>\n Apparently, the courtesy wasn\u2019t appreciated by Roger, who is known as Roger El Versache<\/a> on Facebook, because Bucio said he repaid the kindness by complaining about the menu, the size of the cocktails, and how the food was prepared, even though Bucio said the menu clearly labeled everything.<\/p>\n The story didn\u2019t end there. Bucio also accuses the customer of mistreating her bartending staff. And then he posted a video<\/a> detailing his complaints to Facebook.<\/p>\n \u201cUnfortunately, he was rude to our female staff, behavior we do not tolerate and even in his video he made inappropriate and disrespectful comments about them,\u201d she wrote in the video\u2019s caption. \u201cWe wish him well and hope he finds a place that better suits his preferences.\u201d<\/p>\n Additionally, Bucio posted screenshots of Facebook messages she said she received from other people in the party who saw the video and wanted to clarify that the entire party didn\u2019t share Roger\u2019s opinion.<\/p>\n In another Facebook post, Roger addressed the screenshots by saying there was obviously a \u201cJudas\u201d at the dinner table. In comments, he also claimed that no one in the party told him directly that he\u2019d crossed a line or asked him to take the video down.<\/p>\n In the comments section, viewers discussed the man\u2019s complaint video and Bucio\u2019s response.<\/p>\n \u201cSome people don\u2019t have better things to do with their time,\u201d wrote one person. \u201cGabriela\u2019s South is my go-to spot as soon as I\u2019m in Austin.\u201d<\/p>\n A second viewer said, \u201cI like how calmly you addressed this issue. It goes to show how professional and well-educated you are, Gaby. God bless you and your businesses always.\u201d<\/p>\n Bucio replied, \u201cWe tried leaving him a comment and reaching out to him, but something I\u2019ve learned is to never argue with people on their territory.\u201d<\/p>\n However, some commenters validated at least part of Roger\u2019s complaints. \u201cI don\u2019t know, girl,\u201d wrote one person. \u201cI\u2019ve been to Gabriela\u2019s South and the staff be catching attitude all the time. And they be taking a while to greet us at our table. One time I had the waiter say she forgot and we waited 30 minutes to get water. I do love y\u2019alls drinks though.\u201d<\/p>\n Bucio responded, \u201cAnd a serious complaint is valid. My video was a reply to his complaints about us not having a reservation and the menu not pointing out the prices of the happy hour. I always take complaints seriously and there are always managers [on-site].\u201d<\/p>\n A Reddit post<\/a> to r\/AustinFood four years ago features customers discussing the pros and cons of Gabriela\u2019s South. One person wrote, \u201cThe food is good, the service is hit or miss, and the music is MUCH too loud during normal eating hours.\u201d A second person said, \u201cGabriela (the owner) is great. My family loves her style.\u201d<\/p>\n All Hip Hop contacted Roger El Versache via Instagram direct message for comment. We also reached out to Bucio via TikTok direct messages for comment.\u00a0<\/p>\n Mr. Roger did not have a reservation at Gabriela\u2019s South because the party\u2019s reservation was at 7:15 PM and they arrived more than an hour late. Even then, we gladly accommodated the entire group because they always dine with us, and everyone enjoyed their time except for him. Unfortunately, he was rude to our female staff, behavior we do not tolerate and even in his video he made inappropriate and disrespectful comments about them. We wish him well and hope he finds a place that better suits his preferences.<\/p>\nWhy Did This Gabriela\u2019s South Customer Post to Facebook?<\/strong><\/h2>\n
Viewers React to the Gabriela\u2019s South Facebook Dust-Up<\/strong><\/h2>\n
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